FAQ
Frequently Asked Questions
Answers on implementation, GIS compatibility, field usability, security, and procurement.
Implementation & Deployment
Our data is trapped in fragmented silos, legacy spreadsheets, and paper records. How difficult is the migration process?
We don't expect you to have perfect data on day one. Simplify i3® is backed by EPIC Engineering's dedicated services team. We actively partner with your agency to handle data conversion, database cleaning, and business process mapping, ensuring a smooth, organized transition from your old workflows to the cloud.
Do we have to migrate all of our departments and assets onto the platform at once?
Not at all. Simplify i3® is completely configurable. Agencies can start with the workflows that matter most, then expand into a broader operating model as users, data, and departments mature.
System Compatibility & GIS
How does Simplify i3® integrate with our existing Esri GIS infrastructure?
Simplify i3® is built to connect seamlessly with your existing infrastructure without forcing you to rebuild your maps. Rather than relying on clunky, delayed data syncs, the platform reads your live Esri GIS data directly. This ensures field crews and front-office supervisors see the exact same asset locations, attribute histories, and spatial updates in real time.
Can Simplify i3® connect with our other existing enterprise software?
Yes, we specialize in unifying multi-source systems into a unified environment. The platform can integrate directly with standard municipal systems, including Customer Information Systems (CIS), Supervisory Control and Data Acquisition (SCADA) utility monitoring, 811 ticket locators, and Enterprise Resource Planning (ERP) software.
Field Operations & Usability
Our crews frequently work in locations with spotty or nonexistent cell service. Can they still use the mobile tools?
Yes, the Simplify i3® platform is built specifically for the realities of public infrastructure, which includes offline field sites. Field crews can complete inspections, update asset conditions, and log work orders directly from their mobile devices while offline. The data syncs automatically the moment they return to a connected area.
Security & Procurement
How secure is our agency and utility data on your platform?
We treat public infrastructure data with enterprise-grade protection. Simplify i3® has successfully completed a SOC 2 Type II examination and runs on Microsoft's Azure Government cloud, designed specifically for the security and compliance needs of public agencies. Your municipal data is isolated, protected, and fully backed up.
How can government agencies procure the Simplify i3® platform?
To simplify the municipal buying process and respect your timeline, EPIC's software and specialized engineering services are available through federal procurement channels, including GSA Contract Schedules and targeted small business/disadvantaged business procurement pathways.
Note: procurement-vehicle details pending sign-off — see decisions/0005-site-structure-and-content.md.